Frequently Asked Questions (FAQs)

What is PatientPayments?

PatientPayments is a modern healthcare payment platform that helps patients and healthcare providers simplify the billing process. We make it easier for patients to pay for care — and for providers to get paid — through flexible payment plans, membership options, and easy-to-use online tools.

What are Membership Plans?

Membership Plans are monthly or annual subscriptions offered to your patients to give them access to discounted or bundled services. These plans are designed to make healthcare more affordable and predictable — especially for patients without insurance.

How do my patients enroll in my Membership Plan?

Patients will signup through one of the following methods:

Scan a QR code in your office (we'll provide a desktop stand)
From a text sent by your staff
From an email sent by your staff
From your website. We provide a script to add to your website that will display your membership plans and allow patients to sign up on their own.

What is Text-to-Pay?

Text-to-Pay is a fast, secure way to pay medical bills directly from your phone. When a provider sends a payment link via text, you can click the link and pay in just a few taps — no login or app required.

Is Text-to-Pay secure?

Yes! Even though it’s simple, Text-to-Pay uses encrypted links and secure payment processing to keep patient information safe.

Can I offer payment plans or memberships to my patients?

Yes! PatientPayments was built to help you create and manage custom payment plans and membership programs for your patients — with automated reminders, flexible terms, and easy tracking.

How do I set up payment terms?" / "How do I decide on my terms?

Great questions! We'll walk you through the simple setup of a payment plan. You can set the down payment amount, maximum length, and optionally charge an administrative fee to help cover your costs. We give you a health credit assessment tool to help determine the terms you offer to each patient. This helps eliminate the risk of offering payment plans to your patients.

How do I contact support?

We're here to help! You can reach our support team at: (208) 923-8433 or use the contact form on our website.

Is PatientPayments HIPAA compliant?

Yes — protecting patient data is our top priority. We follow strict HIPAA guidelines to ensure sensitive information stays private and secure.

Are payments processed securely?

Yes — all payments are processed using secure, PCI-compliant systems with advanced fraud prevention tools.

How do I get started with PatientPayments?

Getting started is easy! Contact our team and we'll walk you through setting up your account. Most providers can start sending payment links, offering payment plans, and managing billing within a few days.

What does it cost to use PatientPayments?

We offer flexible pricing options, including a simple transaction fee model or monthly subscription plans. Contact us to learn more about pricing customized for your practice. Monthly plans are charged on a per provider basis.

Do you post payments into my patient management system?

We are currently working on integrating with top practice management systems. To see which systems we integrate with please click on the integrations navigation link at the top of the website and select your industry. We're constantly adding new integrations. If you don't see yours, please contact sales to add your vote for which integration we do next. Level of integration is dependent on PMS capabilities and willingness to allow third-party integrations.

Don't see your question here?

Reach out anytime — we’re happy to help!