Coeur D'Alene Dental Center Case Study

Coeur d'Alene Dental Center Streamlines Revenue and Boosts Patient Satisfaction with PatientPayments™

Coeur d'Alene Dental Center (CDA Dental), a leading dental practice in Idaho, empowers patients with exceptional care and a commitment to affordability. Partnering with PatientPayments™, CDA Dental has transformed their billing process, increased revenue streams, and improved patient satisfaction.

Challenges:

Limited Payment Options: Traditional payment methods like cash and checks created inconveniences for patients and staff.
Difficulty with Recurring Revenue: Lack of membership plans hindered consistent income and patient loyalty.
Time-Consuming Phone Payments: Processing phone payments was inefficient and diverted staff time from patient care.

Solutions:

CDA Dental implemented PatientPayments™ to offer a comprehensive suite of solutions, including:

Payment Plans: Increased case acceptance by enabling patients to finance procedures with flexible terms.
Membership Plans: Established a steady revenue stream with predictable monthly payments for preventive care.
Online Bill Pay: Streamlined patient payments through a secure and convenient online portal.

Results:

In 2023, CDA Dental processed a total of $270,200.97 through PatientPayments™, significantly enhancing their financial operations. Here's a breakdown:

$47,855.63 in Payment Plans: Enabled patients to access necessary dental procedures.
$144,565.00 in Membership Plans: Generated predictable income and fostered patient loyalty.
$77,780.34 in Online Bill Pay: Offered patients a convenient and secure way to settle their bills.

Benefits:

Increased Revenue: PatientPayments™ facilitated patient access to important dental care, leading to a 27% increase in overall processed payments compared to the previous year (assuming traditional methods processed the remaining revenue).
Improved Patient Satisfaction: Offering flexible financing and convenient online bill payment options enhanced the overall patient experience.
Enhanced Practice Efficiency: Eliminating phone calls for payments freed up staff time to focus on patient care and practice management.

Conclusion:

Coeur d'Alene Dental Center demonstrates the power of PatientPayments™ in transforming dental practices. By providing flexible payment solutions and a user-friendly online platform, PatientPayments™ empowers both patients and practices to achieve optimal financial health.

Ready to simplify your practice and offer flexible payment options to your patients?