Case Study
Coeur d'Alene Dental Center
How a leading Idaho dental practice processed over $1.6M in patient payments, built predictable recurring revenue, and improved patient satisfaction.
Results at a glance
Annual totals processed through PatientPayments™
$1.6M+
Total Processed
$875K+
Membership Plans
$450K+
Online Bill Pay
27%
Revenue Increase
The practice
Coeur d'Alene Dental Center (CDA Dental) is a leading dental practice in Idaho, committed to delivering exceptional patient care and making quality dentistry affordable. Like many growing practices, they needed a way to streamline billing, offer patients flexible options, and build predictable revenue — without adding complexity for their team.
The challenges
Before PatientPayments™, CDA Dental faced common pain points that limited their growth and strained their team.
Limited payment options
Traditional methods like cash and checks created inconveniences for patients and bottlenecks at the front desk.
No recurring revenue
Without membership plans, income was unpredictable month-to-month, making growth planning difficult and patient loyalty harder to foster.
Phone payment overhead
Processing payments over the phone was inefficient, time-consuming, and diverted staff away from patient care.
The solution
CDA Dental implemented the full PatientPayments™ suite to transform how they collect and manage revenue.
Payment Plans
Flexible financing helped patients say yes to treatment they might have otherwise delayed or declined, generating over $229K in plan payments.
Membership Plans
A predictable monthly revenue stream from preventive care memberships — the single largest channel, accounting for over $875K and fostering long-term patient loyalty.
Online Bill Pay
A secure, convenient portal that let patients settle balances on their own schedule — no phone calls needed. This channel processed over $450K and freed staff to focus on patient care.
Revenue breakdown
How CDA Dental's $1.6M+ in collections break down across channels
Membership Plans
$875K+
Predictable monthly revenue
Online Bill Pay
$450K+
Self-service convenience
Payment Plans
$229K+
Increased case acceptance
The impact
Revenue growth
A 27% increase in total processed payments compared to the previous year, unlocked by giving patients flexible ways to pay.
Happier patients
Flexible financing and convenient online payments improved the overall patient experience, leading to higher satisfaction and retention.
Staff time saved
Eliminating phone payments and manual collection freed up front-desk staff to focus on what matters most — patient care and practice management.
PatientPayments™ made it easy for our patients to pay on their terms — and our monthly revenue became predictable for the first time.
Coeur d'Alene Dental Center
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